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Cancel account

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I am DESPARATE to cancel my account.  I have not lived in Italy for over a year and they are charging me 2 lines and internet.  We have gone to the store, asked online, called multiple times, used the digital service...they told me it was cancelled and I just got another bill.  I can't delete or change my credit card online.  What do I do?  Delete my whole bank account or sue them????  Help!!!

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