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Rechargable SIM

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Hello, apologies for English, but my Italian sucks :(

 

I have a rechargeable SIM card and right now I am out of the country. Vodafone did charge my account and I am in debt (negative balance). How can I pause/suspend my current plan? I only want to use it when I am in the country, which is every second month most likely. 

 

Many thanks,

Alex

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SuperUser

Hi and welcome!

Sorry for my bad English language.  Offer on your sim is renewed every month. You have to deactivate it and then reactivate it when you return to Italy. Unfortunately there is noy temporary suspension.

 

 

E' vero che i soldi non fanno la felicità, ma in limousine si piange meglio!

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SuperUser

Hi and welcome!

Sorry for my bad English language.  Offer on your sim is renewed every month. You have to deactivate it and then reactivate it when you return to Italy. Unfortunately there is noy temporary suspension.

 

 

E' vero che i soldi non fanno la felicità, ma in limousine si piange meglio!

Visualizza soluzione nel messaggio originale

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Thanks SuperMimmo! Your English as perfect :)

 

So if I keep it active than the debt will accumulate each month, right? It's already -14 euro :)

Just wondering for how long it will be going if I do not deactivate...

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SuperUser

Pay attention:  after two or three renewals without money (I do not remember) your option will be automatically disacited and you will no longer have any more negative credit. When you recharging your sim you will have to pay your debt of 14 €

E' vero che i soldi non fanno la felicità, ma in limousine si piange meglio!
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Thanks once again. 

 

I am back in Italy next week and will bring the balance back to zero. But looks like I need to be careful next time I am away... Quite a strange process to put a customer to debt rather than stop the service... But well, nothing can be done here, isn't it :(

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SuperUser

Yes, it is strange but, in the past, customers complained about the immediate deactivation of the service due to insufficient credit, so Vodafone in Italy has activated this method.

E' vero che i soldi non fanno la felicità, ma in limousine si piange meglio!
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